At Vem lá a Cegonha, we want you to shop with complete confidence. If, for any reason, you wish to return an item, you may do so under the conditions set out below and in accordance with applicable Portuguese consumer protection legislation.
You have 30 days from the date you receive your order to exercise your right of withdrawal without having to provide any reason.
To request a return, please contact us by email at geral.vemlaacegonha@gmail.com, including:
Once we receive your request, we will provide you with the return instructions.
Returned products must:
We reserve the right to refuse returns that do not meet these conditions.
Due to hygiene, safety and consumer health protection reasons, we cannot accept returns of sealed products that have been opened or whose packaging has been damaged after delivery.
This includes, but is not limited to:
Products showing signs of use or damage after delivery are also not eligible for return.
If you exercise your right of withdrawal, the cost of returning the products is your responsibility.
If the return is due to our error, an incorrect item, or a defective product, Vem lá a Cegonha will cover all return and replacement shipping costs.
Once the returned products have been received and inspected, refunds will be processed within 14 days, using the original payment method whenever possible.
If the return results from an error on our part, the full amount paid, including the original shipping costs, will be refunded.
For standard returns under the right of withdrawal, only the value of the returned products will be refunded.
If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery at geral.vemlaacegonha@gmail.com, including your order number and, whenever possible, photos of the product.
We will assess the situation and provide the most appropriate solution as quickly as possible.
For any questions regarding returns or refunds, please contact us at:
Portes grátis acima de 30€ ✨ 10% no total do carrinho acima de 60€ ✨ Envio rápido e 100% discreto (sem referência à marca) 🕊️ Acompanhamento personalizado no Instagram @_vemlaacegonha 💗
